Merchant Settings Overview

VenueRun offers a variety of settings to help you customize your account to your needs. You can access these settings by clicking the settings link inside of your merchant dashboard.

Details

This are basic details about your merchant account. These value are visible to customers when they view your merchant page.

The Details section allows you to configure the basic information about your application or business.

Name: The name of your business or application. For example, "Grub Grill".
Description: A brief description or tagline for your business. For example, "Sizzling Flavors, Irresistible Eats!".
Phone Number: The contact phone number for your business. For example, "800-867-5309".
Email: The contact email address for your business. For example, "contact@grub-grill.com".
Website: The URL of your business's website.
Timezone: The timezone your business operates in. For example, "America/Chicago".

Merchant Address

These are the address details for your merchant account. These values help customers locate your business and may also be used for shipping or billing purposes.

When calculating max delivery distance, the distance is calculated from the merchant address to the destination address.

The Merchant Address section allows you to configure the physical address of your business.

Address: The street address of your business.
Address Line 2: Additional address information.
City: The city where your business is located.
State: The state or province where your business is located.
Postal Code: The postal code for your business's address.

General Ordering Options

These settings allow you to configure various aspects of your store's operation, including payment processing, order handling, and customer interaction features.

The Store Settings section allows you to manage the operational aspects of your store.

Pause Store: When enabled, customers will not be able to place orders. This can be useful during maintenance or other temporary closures.
Payment Processor: Select the payment processor that you would like to use for handling transactions.
- Processor: Choose between available payment processors (e.g., Stripe).
Forward Orders to Square: When enabled, Stripe will process payments, but orders will be forwarded to Square. This requires a Square connection.
Collect Tips: Enable this option to allow customers to leave tips during checkout.
Estimated Preparation Time: Specify the time in minutes for pickup and delivery orders to be ready. Delivery orders will include additional drive time.
- Minutes: The preparation time in minutes. For example, "10".
Minimum Order Amount: Set the minimum amount required for orders to be placed.
- Minimum Order Amount: The minimum monetary value for an order. For example, "10".
Pay Later: Allow users to place an order and pay at a later time.
Enable Self Checkout: Allow users to scan barcodes and pay on mobile devices, enabling a self-checkout option.
Restrict UPC Items to Menu Times: When enabled, UPC items can only be purchased within designated menu times.
21+: Confirms that users are at least 21 years old upon app load.
Required Age: Set the age requirement for users to confirm they are older than a specified age.
- Age: The required age for confirmation. For example, "21".
Group Ordering: Allow real-time group ordering, enabling multiple customers to place orders simultaneously.

Pick Up Settings

These settings allow you to configure various options for order pickup, enabling customers to choose how they would like to collect their orders.

The Pick Up Settings section allows you to manage the pickup options available to your customers.

Enable Pick Up: Enable this option to allow customers to pick up their orders.
Counter/In Store: Allow customers to choose counter pickup.
Table Service: Allow customers to pick up orders for table service.
Curbside: Allow users to select curbside pickup.
Drive Through: Allow customers to select drive-through window pickup.
Pick Up Padding Time: Set padding time for scheduled pickups from the start and close times.
- Minutes: The padding time in minutes. For example, "15".
Pick Up Slots Interval: Set the interval for pickup times that will be rendered.
- Minutes: The interval time in minutes. For example, "15".

Delivery Settings

These settings allow you to configure various options for order delivery, enabling customers to have their orders delivered to their location.

The Delivery Settings section allows you to manage the delivery options available to your customers.

Delivery: Enable this option to allow order delivery.
Delivery Radius: Set the delivery radius in miles within which orders can be delivered.
- Miles: The delivery radius in miles.
Delivery Fee: Set the delivery fee for orders.
- Amount: The delivery fee amount. For example, "3.99".

Tag Ordering Settings

These settings allow you to configure various options for tag-based ordering, enabling customers to place orders using tags or QR codes.

The Tag Ordering Settings section allows you to manage the tag ordering options available to your customers.

Enable Tag Ordering: Allow orders by tags or QR codes.
Editable Tag Metadata: Allow users to edit tag metadata for existing tags.
Tag Ordering Delivery Fee: When staff has to walk a distance to deliver an order in a large venue, you may collect a delivery fee.
- Amount: The delivery fee amount. For example, "1.99".

Tab Ordering Settings

This setting allows you to enable real-time tab ordering for your customers, providing a streamlined and efficient way to manage orders.

The Tab Ordering Settings section offers a simple option:

Enable Tab Ordering: Toggle this to enable real-time tab ordering, allowing customers to easily add items to their order during their visit without multiple transactions.

Fee and Currency Settings

This section allows you to set up various fees and select the currency used for transactions, ensuring accurate and tailored financial handling for your platform.

The Fee and Currency Settings section provides detailed controls:

Taxrate: Set the tax rate percentage for taxable products.
- Rate: The tax rate in percent. For example, "5.5".
Currency: Select the currency in which transactions will be conducted.
- Currency: Choose the currency (e.g., USD).
Charge Platform Fee to Customer: Enable this option to charge a platform fee to the customer.
Charge Customer CC Processing Fee: Enable this option to pass the credit card processing fee onto the customer.
Charge Convenience Fee for Cash Transactions: Enable this option to charge a convenience fee for cash transactions.
Convenience Fee: Set a convenience fee amount to earn additional revenue from the platform.
- Amount: The fee amount. For example, "2".

Stripe Integration Settings

This section allows you to connect and manage your Stripe account for secure payment processing within the platform. It provides you with both production and testing (sandbox) environments.

The Stripe Integration Settings section includes:

Connect your Stripe account: This option allows you to connect your Stripe account to start accepting payments securely. Click the CONNECT button to initiate the process.
Production Environment: Use this environment for real transactions. Ensure your production environment is correctly set up to handle live payments.
- URL: https://venuerun.com/grub-grill
Sandbox Environment: Use this environment for testing. It simulates payment transactions without processing actual payments, allowing you to ensure everything works as expected before going live.
- URL: https://sandbox.venuerun.com/grub-grill
Manage Your Stripe Account: For more detailed management and settings adjustments, visit your Stripe dashboard. You also may deauthorize the connection by following the link below. Please note* if you deauthorize VenueRun this will deauthorize all merchants using the connected account if you are using the same Stripe account across multiple merchants.
- URL: https://dashboard.stripe.com/settings/apps

Important Notes:

Ensure that your Stripe API keys are correctly configured in both environments to avoid transaction failures.
Regularly update your compliance settings on the Stripe dashboard to adhere to new regulations or changes in payment processing requirements.
Monitor transaction logs through the Stripe dashboard to identify and resolve any issues promptly.

Square Integration Settings

This section allows you to connect and manage your Square account for secure payment processing within the platform. It provides you with both production and testing (sandbox) environments.

The Square Integration Settings section includes:

Connect your Square account: This option allows you to connect your Square account to start accepting payments securely. Click the CONNECT button to initiate the process.
Production Environment: Use this environment for real transactions. Once connected, set your location ID for accurate transaction processing.
- URL: https://venuerun.com/grub-grill
- Production Location ID: Set the location ID to link your production environment accurately.
Sandbox Environment: Use this environment for testing. It simulates payment transactions without processing actual payments, allowing you to ensure everything works as expected before going live. Note, you will have to open a Square sandbox account and have it open and loggedin in another tab to connect.
- URL: https://sandbox.venuerun.com/grub-grill
Sandbox Location ID: Select the location ID for the sandbox environment for precise configuration and testing.
Manage Your Square Account: For detailed management and settings adjustments of your production environment, visit your Square dashboard.
- URL: https://squareup.com/dashboard
Manage Your Square Sandbox Account: For management of your sandbox environment settings, visit the Square sandbox dashboard.
- URL: https://squareupsandbox.com/dashboard

Important Notes:

Ensure that your Square API keys are correctly configured in both environments to avoid transaction failures.
Regularly update your compliance settings on the Square dashboard to adhere to new regulations or changes in payment processing requirements.
Monitor transaction logs through the Square dashboard to identify and resolve any issues promptly.

Notification Settings

This section allows you to manage the various ways your business communicates with customers, including app, web, email, and SMS notifications.

The Notification Settings section offers comprehensive control over communication channels:

App Push Notifications: Enable this to send notifications through the mobile app.
Web Push Notifications: Enable this to send notifications through web browsers.
Test Web Push: Use this button to send a test notification to ensure web push notifications are set up correctly.
Email: Enable this to send notifications via email.
SMS: Enable this to send notifications via SMS messages.

SMS Consent:

By enabling notifications and agreeing to receive communication, customers consent to receive order notifications from VenueRun. Message and data rates may apply, and customers can unsubscribe at any time by replying STOP to any message.
For more details on privacy practices and terms of service, visit:
- Privacy Policy: venuerun.com/privacy
- Terms of Service: venuerun.com/terms

Branding Settings

This section allows you to customize the visual identity of your business by uploading logos and banners, ensuring that your branding is consistent across all platforms.

The Branding Settings section includes options for:

Upload Icon: Upload an icon that represents your business. This icon appears in app notifications and browser tabs.
- Suggested Size: 512x512 pixels.
Upload Logo: Upload a light version of your logo for use on lighter backgrounds.
- Button: Upload Logo
Upload Logo Dark: Upload a dark version of your logo for use on darker backgrounds.
- Button: Upload Logo Dark
Upload Banner: Upload a banner image that represents your business. This image can be used as a header or for promotional displays.
- Button: Upload Banner

Tips for Effective Branding:

Ensure that your logos are clear and visible at both small and large sizes.
Choose high-quality images for your banner to attract and engage users.
Keep your branding consistent in terms of colors and style to strengthen brand recognition.

Operating Hours Settings

This section allows you to manage the operating hours for each day of the week, making it clear when your business is available to customers.

The Operating Hours Settings section lets you set specific open and close times for each day, or indicate that your business operates 24 hours:

Sunday through Saturday: Each day can be configured individually for specific hours or set to be open 24 hours.

Best Practices:

Regularly update your hours to reflect any changes due to holidays or special events.
Make sure these hours are prominently displayed on your business’s website and app to prevent any customer misunderstandings.

User Management Settings

This section provides tools to manage user roles and permissions within your platform, ensuring proper access control.

The User Management Settings allow you to add and manage users:

New User: Enter the first name, last name, and email address, and assign a role. Available roles are "Team Member" for basic access and "Admin" for full administrative privileges.

User Addition and Role Assignment:

Carefully assign roles based on the level of access and control required.
Verify each user’s information before granting access to ensure security and proper functionality.

This section allows you to manage your domain settings, including updating your handle and linking your domain to our platform. This setup enhances your branding and makes your site more accessible to users.

The Domain Management Settings section provides detailed instructions for mapping domains:

Handle: You can update the handle that forms part of the URL for your platform-specific site. Click "Update Handle" after typing your desired handle.
Domain Mapping Instructions:
- Subdomain Mapping: For mapping a subdomain (like order.example.com), add a CNAME record to your DNS settings.
  - Type: CNAME
  - Domain: Example segment, like "order"
  - Value: cname.venuerun.com
- Apex Domain Mapping: For mapping an apex domain (like example.com), add an A record to your DNS settings.
  - Type: A
  - Domain: Your apex domain
  - Value: 76.76.21.21
Link Domain: After configuring DNS settings, enter your domain in the provided field and link it by clicking the "Link Domain" button.

Important Tips:

DNS changes may take up to 48 hours to propagate throughout the Internet.
Ensure that you input correct values to avoid disruptions in service.
Contact support if you encounter any issues during setup.

Teleport Settings

This example illustrates how to configure the Teleport settings for dynamic URL redirection based on QR or NFC tag metadata. For instance, if a user scans a tag associated with Table 27, they can be redirected to a URL that includes this specific table as a parameter.

Configuring Teleport with Dynamic URL Redirection:

Enable Teleport: Ensure the Teleport feature is activated.
URL Setup: If the base URL for redirection is "example.com," and you want to direct users based on their table number, you would set the URL in the Teleport settings as follows:
- URL: https://example.com

When a user scans a tag at Table 27, the URL they are redirected to would dynamically include this information as a query parameter:

Resulting URL: https://example.com?Table=27

How It Works:

The system detects the metadata "Table=27" from the QR or NFC tag.
It appends this metadata as a query parameter to the base URL specified in the Teleport settings.
The user is then redirected to the URL that now contains information specific to their interaction, enhancing their experience and providing context-specific content.
This allows VenueRun tags to be used for a variety of purposes, such as table ordering, event check-ins, or location-based promotions on other applications.

This setup allows for a versatile use of the Teleport feature, adapting the redirection process to meet specific operational needs or customer interactions.

Font Settings

This section allows you to customize the fonts used throughout your platform, ensuring that the visual presentation of your content aligns with your brand identity.

The Font Settings section enables you to select font families for different elements:

Font Family: Choose the font family for primary content. This selection will apply to main text areas throughout the application.
Font Family: Select an alternative font family, possibly for headings or specific sections, to create visual interest and hierarchy in text presentation.

How to Configure:

Click on the dropdown menu next to each font setting to select from available font families.
Review how the fonts render in a preview mode if available, to ensure readability and aesthetic appeal.
Save your settings to apply changes across the platform.

Best Practices:

Choose fonts that are easy to read on both desktop and mobile devices.
Consider the emotional impact of font choices on your brand perception.
Ensure consistency across all web and mobile interfaces to maintain a cohesive look.

Webhooks Configuration

This section allows you to manage webhooks, which are crucial for enabling real-time data exchange and actions between your platform and external services.

The Webhooks Configuration section includes:

Existing Webhook: Shows the current webhook configuration. You can view and manage the existing webhook URL and access its logs for debugging purposes.
API: Display the API endpoint that is currently being targeted by the webhook.
- Example URL: https://api.venuerun.com/ping
New Webhook: Click this button to set up a new webhook. You can specify the target URL where your platform should send data or listen for incoming data.
Logs: Access the logs to troubleshoot and ensure that the webhook interactions are occurring as expected.

Usage Details:

Webhooks are used to push real-time notifications to other applications when an event occurs in your platform, such as a new order or a change in order status.
Configure the webhook URL to point to the external service that needs to receive the data.

Best Practices:

Ensure that the target URL is secure and can handle incoming webhook data correctly.
Regularly monitor the logs to check for any failed deliveries or errors in data transmission.

Text Translations Settings

This section allows you to manage text translations for your platform, enabling you to customize or localize text strings within the application. Please note that this feature is currently in beta, and not all predefined strings may be available for translation.

The Text Translations Settings section includes:

Search and Replace: Input the default text in the 'Search' field and the translation or replacement text in the 'Replace' field.

How to Use:

Enter the text you wish to find in the 'Search' field.
Input your desired replacement or translation in the 'Replace' field.
Use the '+' button to add more translations.
Click 'Save' to apply changes.

Limitations:

As this feature is in beta, some predefined strings might not be fully translatable.
It is important to test the translations to ensure that they appear correctly within the context of the application.